We have had Music Box Piano Movers relocate a number of different pianos both scrounged and valuable. Every time, from the person who answered the phone to the people who... read more actually did the move, it was done professionally, carefully and on time. We have never had a spot of damage on any piano moved by them. A 2nd generation family business in Richmond that I have frequently recommended to others. Decent people, doing a skilled job well.

  A job well done in a difficult piano move, of maneuvering down several stairs and a landing at the bottom, with little allowance for turning the piano. Brilliantly done with... read more no damage to the house. Very professional and organized. Great communication skills! These guys know what they're doing!
Thanks Music Box.

  Great job on a small move down some precarious stairs. Great communication. Way less than what some other jerk quoted.

Thanks!!!

  What a great experience we had with Music Box. First, received a call a day before to confirm our appointment between 8-9. The guys showed up at 8:30..perfect!
... read more /> I initially thought this process was going to take a while because living in a townhouse which is narrow, needing to navigate 14 steps and a tight turn is not easy. They created a plan and got it done in less than half an hour and no damage. Wow.

The best part was how personable these guys were and always had smiles. Like I said...what a great experience and they made it look so easy.

Would definitely recommend.

  As my five-star experience matches the previous reviewers, Music Box Piano Movers are a proven, consistently remarkable and experienced team. First Act: they turned up right on schedule and maneuvered... read more a large, heavy upright piano into my house along a tricky winding, narrow stone-lined pathway, then up several front steps into the front of our house. Second Act: a delicate and truly awesome ballet, flipping the piano onto its end and pirouetting the piece through a double set of angled doorways into final position. Final Act: they took the time to assist me in refitting a door and cleaning up. Altogether, real professionals who evidently enjoy the challenges of their performances.

  This is my 3rd move with Music Box. That pretty well sums up my feelings about them. No need to shop around, priced absolutely fairly, obviously professional and fast turnaround.... read more Google "how to move a piano" to see my video.

  Worst experience ever. I retained this company despite it being pricier than most other movers because based on their website, they seem quite professional. The company called me when arriving... read more at the place for delivery. When I picked it up they had hung up, so I called them back immediately but no one picked up. Then I called again and left a message. Later, my assistant from my office called and said they called my workplace and were extremely angry. I called them again and they said they had been waiting for me for 15 minutes at the place of delivery. I don't blame them completely on this one but would assume that a professional company would leave me a message telling me they have arrived instead of calling my workplace and give attitude to my assistant.

My mom who was to receive the piano immediately went down to meet them. It was a condo building so they were told by the resident caretaker to wait for five minutes for the elevator as someone was wrapping up with moving out. The movers threatened to leave right away. I heard over my mom's phone that they were shouting at my mom and told my mom they would leave or it would cost her much more. Even the resident caretaker came out to shout at them saying it was unreasonable for them to not expect any wait time for delivery to a condo with an elevator. Eventually, to prevent them from taking away my piano, my mom agreed to pay them more. They asked for $50 cash from my mom and she paid them around $35. They changed their attitude completely when they received the extra cash and became super friendly. Will never use this company again.

  Easiest move ever booked! Contacted them via email and they responded with a quote in about an hour - booked and coordinated with the other party within a day.
Movers... read more came within the hour they estimated (on both ends) and were friendly, polite and professional. Our piano was an upright and had to be moved from Richmond to North-East Vancouver, up about 10 steps with a doorway and tight turn inside. They made it look easy. They used moving blankets to make sure nothing was scratched or damaged and were very careful when placing the piano in its spot. Price was what they had quoted - very reasonable.
I would highly recommend this company to anyone looking to have a piano moved.

  This is the worst piano moving company! Please go elsewhere. They damaged my $5000 digital piano while moving it, didn't cover it in the rain, were extremely rude,... read more and the guy on the phone started blaming me for the scratches on my piano! He said that it's probably "a vacuum cleaner that caused the scratches on my piano!" What a joke of a company!

I also heard from another man today, who used their services that they used their dirty dolly to move an organ across the carpet of a house, leaving behind dirt tracks all along the room. When the elderly woman told them to stop, the mover replied with "Shit happens!"

I originally decided to get my piano moved with this company because of their rave reviews. But maybe things have changed since then? I am not sure, but by all means avoid this company! You will thank me later.

Update: I am taking this company to court because they are not willing to compensates me for the damages they caused!