Terms and Conditions

1. Service Agreement: By engaging the services of Music Box Piano Movers for piano moving, the customer agrees to abide by the terms and conditions outlined in this agreement. This agreement is binding and effective once services are scheduled.
2. Piano Assessment: A pre-move assessment via phone and email will be conducted by Music Box Piano Movers to determine the specific requirements for moving the piano safely. The customer is responsible for providing accurate information about the piano’s size, weight, and any potential obstacles that may affect the moving process.
3. Safety and Liability: Music Box Piano Movers will take utmost care in moving the piano; however, the customer acknowledges that piano moving involves inherent risks. Music Box Piano Movers is not liable for any damage to the piano or property unless it results from negligence on our part.
4. Insurance: Music Box Delivery Services (1980) Inc carries limited insurance coverage for potential damages during the moving process. The customer is encouraged to review and understand the insurance coverage provided. Any additional insurance requirements are up to the customer to arrange themselves.
5. Payment: Payment for piano moving services is due upon completion of the service. Additional charges may apply for services not covered in the initial estimate, such as stair carries, long carries, or additional waiting time.
6. Cancellation and Rescheduling: The customer must provide at least 48 hours’ notice to cancel or reschedule a confirmed moving appointment. Failure to provide adequate notice may result in a cancellation fee.
7. Access and Preparation: The customer is responsible for ensuring that the piano is accessible for moving. This includes clearing pathways, elevators, and informing Music Box Piano Movers of any potential obstacles or challenges in advance.
8. Special Handling Instructions: Any special handling instructions for the piano, such as  known issues with legs or loose pieces or specific placement requirements, must be communicated in writing before the moving date.
9. No Liability for Pre-existing Damage: Music Box Piano Movers is not responsible for any pre-existing damage to the piano that is not documented during the initial assessment. The customer is encouraged to inspect the piano thoroughly before the moving process begins.
10. Force Majeure: Music Box Piano Movers is not liable for delays or inability to perform the moving service due to unforeseen circumstances, including but not limited to weather conditions, natural disasters, accidents, or other events beyond our control.
11. Customer Cooperation: The customer agrees to cooperate fully with Music Box Piano Movers during the moving process and follow any instructions provided by our moving team to ensure the safe and efficient relocation of the piano.
12. Dispute Resolution: Any disputes arising from this agreement will be resolved under the jurisdiction of the province or country where the services are rendered.

By engaging in piano moving services with Music Box Delivery Services (1980) Inc. DBA Music Box Piano Movers, the customer acknowledges and accepts the terms and conditions outlined herein. Music Box Piano Movers reserves the right to amend these terms at any time with or without notice.

Summary of Limited Insurance coverage:

If we damage the piano, we will have it repaired by a professional piano technician. If the piano is damaged beyond repair or the cost of the repair is over the value of the piano, the insurer will pay the actual USED MARKET VALUE based on its age and condition up to a maximum of $20,000.

Unless we severely damage your piano (more than $1000 repair cost by our piano repair professionals of exterior finish damage), the inside works and the condition of your piano are not covered by insurance as we have no idea of the current interior condition of your piano at pickup.

Please take new date stamped photos of your piano prior to pick up showing all previous marks or scratches that you may not have noticed before we pick up. People regularly have not noticed small marks over the years of ownership and only inspect their piano for the first time at a new location and notice marks that have been there for years after moving it for the first time.

If you have an extremely high value piano, over $20,000 used replacement value you should seek additional insurance through your home owner insurance provider as our liability maxes out at $20,000. NOTE: Sentimental value is not insurable.

If there are any areas that are so tight that even with the piano maneuvered on its end are scraping the walls while turning, this is deemed high risk and not covered by insurance. Wood floors, wood & tile stairs, tile, stone and concrete flooring and stairs are NOT insured for damage due to the heavy weight of the pianos moving over them and can sometimes dent or crack them on very rare occasions. We will take all reasonable care over these areas with blanketing and neoprene along with rubber dolly wheels.

As professional piano movers for over 43 years, we take all care to protect your piano. Please contact any piano store, tuner, teacher for recommendations on who to use to safely move your piano.

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